Frequently asked questions
How often should a Nuclear Stress be done?
The frequency of this test depends on your medical condition and current health status. Your cardiologist will determine whether or not you require this test after evaluating you in the office
How often do I need to do a PFT?
Your pulmonologist will order a PFT every year depending on your medical condition as well as your current medical status. This test may be ordered more or less frequently depending on your pulmonologists’ clinical evaluation of your health condition.
How long it will take to receive a CPAP machine?
We normally keep CPAP machines on site. They can be dispensed to cash paying patients immediately after obtaining a valid prescription from your sleep medicine provider. Obtaining insurance approval for a CPAP machine can take up to 4 weeks.
How often will patients who use a CPAP machine receive supplies?
Most insurance companies approve supplies every 3 months. This includes a filter, headgear, mask, and tubing
Who should I contact if I did not receive my CPAP supplies?
DME companies require a valid script as well as a clinical evaluation demonstrating benefit of CPAP in order to dispense the supplies. If your script was already faxed to your DME company, contact the DME company to find out the status of your supplies
I need to travel out the country - do I have to take the CPAP machine with me? If so, would I need special documentation?
Yes! We will provide you with a travel letter you so you may take your CPAP machine as a carry on
When I am using my CPAP machine I feel that the pressure is too high- what should I do?
Schedule an appointment with your sleep medicine provider so the appropriate adjustments can be made
How can I find out whether or not pre-authorization has been received for my test?
This process can take around 1 week or longer. We will notify you when the test has been authorized (or denied). Please feel free to call to check status if you have not heard in 2 weeks.
General Office Questions
Is the office currently accepting new patients?
What should I bring to my appointment?
Please bring your ID, insurance card, and copay with you to your appointment. While it is not required, we would also appreciate it if you could bring a list of your medications, a copy of any tests from other providers, as well as any questions you may have. If your insurance requires a referral please bring that to your appointment.
How early should I arrive for my appointment?
Plan to arrive 15 minutes early in order to leave sufficient time for paperwork.
Which hospitals are the providers affiliated with?
Our doctors are affiliated with many area hospitals. Click here for a complete list.
Does this office offer primary care /preventive medicine/well visit services?
Yes! We have Board Certified providers on staff that can provide these services. Please click here for a full list of providers and their qualifications.
What age range does this practice offer services to?
Our patients are usually 16 years of age and older. However, for sleep medicine and asthma we accept younger patients as well
What is the “no-show” policy?
Please call the office to let us know if you do not plan on coming to your appointment so we can fill that appointment slot with someone else who is waiting to be seen.
How long is the wait?
It can vary but we do our best to keep the wait to a minimum. We have multiple providers in each office trying their best to ensure every patient gets the time and attention they deserve. Thank you for being patient as you wait your turn! Also, our office has launched virtual visits for simple concerns- please ask our office staff for more information
Do I have to pay the copay at the day of the office visit?
Copay will be collected before your visit, if required by your insurance provider. Please contact your insurance provider for details on if and when copay will be collected.
Do I need a referral?
Please call the number on the back of your insurance card for more information about whether or not your insurance company requires a referral. In the event that your insurance company requires a referral and you are unable to obtain one, please note that your visit will be charged out of pocket. Therefore, we recommend our patients obtain a referral if required by your insurance.
Do I need to be seen in order to fill out paperwork, such as FMLA or clearance forms?
Yes! Please make an appointment to have paperwork filled out and bring the appropriate paperwork with you- we will do our best to fill it at that time based on the information asked of us in the paperwork
How often do patients need to be seen in order to receive medication refills?
During out office visit we make every attempt to give you medications to last you until your next follow up visit. Please be present at your scheduled follow up appointments in order to receive timely refills on your medications. The purpose of this is to make sure we adjust your medication regimen based on your current health status. Please keep in mind that our ability to refill your medications without seeing you also depends greatly on the types of medications you are taking (for example, controlled substances cannot be refilled unless we see you). If you run out of medications before your scheduled follow up appointment feel free to request a refill.
How can I request a refill on my medications?
There are 3 ways to request refills on your medications: call the office, call your pharmacy (they will send us an electronic request), or log into your FollowMyHealth Portal
Do I need to be seen in order to receive antibiotic/sleep medications?
Is the office currently taking immigration patients?
How long after the appointment will it take to receive immigration paperwork?
On average it will take 1 week to receive immigration paperwork. Keep in mind this can vary based on your results
Which insurance are the providers in network with?
We accept all major insurances including Medicare and Medicaid. Please click here for a complete list of the insurances we accept. If your insurance company is not listed here, feel free to call the office for more information.
Are the providers Tier 1 or Tier 2 for Horizon Omnia?
We are Tier 1 provider for Horizon Omnia health plan